At phmine, your privacy is not an afterthought — it is a core part of how we build and operate the platform. This Privacy Policy explains exactly what personal data phmine collects, why we collect it, how we use it, and the rights you have over your own information.
These cards summarize the most important aspects of the phmine Privacy Policy. The full legal text follows below — please read it in its entirety.
phmine collects only the personal data necessary to operate the platform — registration details, identity verification documents, payment information, and gameplay activity. We do not collect data we don't need.
All data transmitted to and from phmine is encrypted using SSL/TLS. Account data is stored on secured servers with access controls, encryption at rest, and regular security audits to prevent unauthorized access.
phmine does not sell your personal data. We share data only with trusted service providers necessary to operate the platform (payment processors, KYC providers) and with regulatory authorities as required by Philippine law.
You have the right to access, correct, and request deletion of your personal data held by phmine, subject to legal retention requirements. You can exercise these rights by contacting phmine customer support at any time.
phmine uses cookies and similar technologies to maintain your session, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
This Privacy Policy is governed by the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and applicable PAGCOR data handling requirements. phmine is committed to full compliance with Philippine data protection law.
This Privacy Policy ("Policy") describes how phmine ("phmine," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the phmine online gaming platform, including the phmine website and any associated mobile-optimized interfaces (collectively, the "Platform").
phmine is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) and PAGCOR.
By registering an account on phmine or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact support to request account closure.
This Policy should be read together with the phmine Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
phmine collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:
When you create a phmine account, we collect your full legal name, date of birth, nationality, residential address, email address, and mobile phone number. This information is required to create and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.
To comply with Philippine anti-money laundering (AML) regulations and PAGCOR requirements, phmine collects copies of government-issued identification documents. Acceptable documents include a Philippine passport, SSS ID, UMID card, driver's license, PhilSys National ID, or other government-issued photo ID. We may also request proof of address and proof of payment method ownership.
phmine collects information related to your deposits, withdrawals, and gaming transactions on the Platform. This includes transaction amounts in Philippine Peso (PHP), payment method details (e.g., GCash account reference, PayMaya reference, BPI, BDO, or Metrobank account details), transaction timestamps, and transaction history. Full payment card or bank account numbers are not stored by phmine — these are handled directly by our regulated payment processing partners.
We collect data about your activity on the phmine Platform, including games played, wagers placed, game outcomes, session durations, login and logout timestamps, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests). This data is used to operate the Platform, ensure fair play, and support responsible gaming monitoring.
When you access phmine, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and Platform performance optimization.
If you contact phmine customer support, we retain records of your communications, including emails, live chat transcripts, and any attachments you provide. This data is used to resolve your queries and improve our support services.
phmine does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your race, religion, political affiliations, or health status unless directly relevant to a responsible gaming assessment.
phmine uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity documents |
| Identity verification (KYC) | Identity documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing and improving gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, transaction data, gaming activity |
| Regulatory compliance and AML obligations | All categories as required by law |
| Responsible gaming monitoring and intervention | Gaming activity data, registration data |
| Customer support | Communications data, account data |
| Marketing communications (with consent) | Registration data, gaming preferences |
| Platform analytics and performance | Technical data, gaming activity data |
phmine will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
phmine processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
phmine does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
phmine engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on phmine's instructions and in accordance with applicable data protection law.
phmine may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. phmine will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of phmine's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
No Data Sales: phmine will never sell your personal data to data brokers, advertisers, or any third party for commercial gain. Any sharing of data is strictly limited to what is necessary for the purposes described in this Policy.
phmine uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device when you visit the phmine website.
phmine uses the following categories of cookies:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phmine Platform, including your ability to log in or access certain features.
phmine retains your personal data for as long as your account is active and for such additional periods as are required by applicable law or necessary for the purposes described in this Policy.
Specifically, phmine applies the following retention periods as a general guide:
Upon expiry of the applicable retention period, phmine will securely delete or anonymize your personal data in accordance with its data disposal procedures.
phmine implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phmine will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
While phmine takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your phmine account credentials confidential and for notifying phmine immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by phmine:
To exercise any of the above rights, please contact phmine customer support. phmine will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex or numerous.
The phmine Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. phmine does not knowingly collect personal data from individuals under the age of 21.
If phmine becomes aware that personal data has been collected from a person under the age of 21, phmine will take immediate steps to delete that data and close the associated account. Any winnings accrued on an underage account will be forfeited.
If you are a parent or guardian and believe that your child has registered on the phmine Platform, please contact phmine customer support immediately so that appropriate action can be taken.
phmine primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud detection services — phmine ensures that such transfers are carried out in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.
These safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
The phmine Platform may contain links to third-party websites or services for informational purposes. phmine is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the phmine Platform. We encourage you to review the privacy policies of any third-party websites you visit.
phmine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will be indicated at the top of this page.
Where changes are material, phmine will notify registered players via email or an on-Platform notification prior to the changes taking effect. Your continued use of the phmine Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way phmine handles your personal data, please contact our Data Protection Officer (DPO) or customer support team. We are available 24 hours a day, 7 days a week, and are committed to responding to all privacy-related inquiries promptly.
Email: [email protected]
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with phmine's response to your privacy concern.
Now that you know how phmine protects your personal information, you can play with full confidence. Enjoy live casino, slots, bingo, Dragon Tiger, and more — all in Philippine Peso, with GCash and PayMaya support. 21+ only. Play responsibly.
Must be 21 years or older. Please game responsibly.